LUCENT — Returns & Refunds Policy

Last Updated: October 30, 2026

At LUCENT, every piece is designed and prepared with attention to detail. We want you to feel confident about your purchase and enjoy your LUCENT experience.

If something isn't right, we're here to help.

1. Returns & Exchanges — 14 Days

Customers may request a return or exchange within 14 days of receiving their order, without providing a reason, subject to applicable Egyptian consumer protection laws and their legal exceptions.

To help us process your request smoothly, we recommend that items be:

• Unworn, unwashed, and in their original condition.

• Returned with their original tags and packaging whenever possible.

• Accompanied by the order number or proof of purchase.

These recommendations do not limit your statutory consumer rights.

2. Damaged, Defective or Incorrect Items — 30 Days

Every LUCENT piece undergoes quality checks before dispatch.

If you receive an item that is damaged, defective, incorrectly supplied, or does not match its agreed specifications, you may request a return or exchange within 30 days of delivery, in accordance with Egyptian consumer protection law.

LUCENT will provide the legally required remedy without additional charges to the customer, within the applicable legal timeframe.

Please contact us with your order number and a description of the issue. Photos may help speed up the process.

3. Size Exchanges

Our hoodies feature an oversized fit. We recommend reviewing our Size Guide before ordering.

If you need a different size, contact us within the applicable return or exchange period.

Size exchanges are subject to the availability of the requested size. If your preferred size is unavailable, we will explain the available alternatives and your applicable refund rights.

4. Printed & Made-to-Order Pieces

Some LUCENT products are printed after an order is placed.

Standard LUCENT designs are not automatically classified as personalized products simply because they are printed on demand.

Any legally permitted exception for individually customized products applies only when the relevant requirements under Egyptian law are met.

5. How to Request a Return or Exchange

Contact our customer support team through:

Email: shop@lucent-eg.com

Instagram: @lucentegypt

Please include your order number and explain whether you would like a return or exchange.

Our team will guide you through the return arrangements and the applicable process.

Please contact us before sending any parcel so we can provide the correct return instructions.

6. Refunds

Once a return request has been processed and its eligibility confirmed, LUCENT will arrange the refund in accordance with applicable Egyptian consumer protection law.

Refunds will be issued using the original payment method where applicable. For Cash on Delivery purchases, our team will coordinate an appropriate refund method.

Refund timing and any transport arrangements will comply with applicable legal requirements. No unlawful return or refund charges will be imposed.

7. Exceptions

Returns and exchanges are subject to the exceptions permitted by Egyptian law, including certain individually customized products and items that are no longer in their original condition due to customer use.

These exceptions do not override statutory rights relating to defective or non-conforming products.

8. Contact Us

For questions about returns, exchanges, refunds, or sizing:

Email: shop@lucent-eg.com

Instagram: @lucentegypt

Website: www.lucent-eg.com

LUCENT — Life isn't perfect, but your outfit can be.