LUCENT — Shipping & Delivery Policy

Last Updated: October 30, 2026

LUCENT delivers across Egypt, bringing distinctive streetwear directly to your doorstep.

We work with our delivery partner, Bosta, to provide reliable shipping and order handling.

1. Shipping Coverage

We currently offer domestic shipping within Egypt for our Winter 2026 collection.

Delivery availability depends on the shipping destination and our courier partner's service coverage.

2. Shipping Fees — Winter 2026 Hoodies

Shipping fees for our Missed Call and Wild Card oversized hoodies are calculated according to the delivery destination.

Delivery Region	Shipping Fee
Cairo & Giza	129 EGP
Alexandria & Beheira	139 EGP
Delta & Canal	149 EGP
North Upper Egypt	159 EGP
South Upper Egypt	179 EGP
North Coast / Matrouh	185 EGP
Sinai & New Valley	199 EGP

The final shipping fee will be calculated at checkout based on your delivery address and the products in your cart.

Certain destinations, including some North Coast resort areas, may require additional delivery confirmation.

Shipping rates for products outside the Winter 2026 hoodie collection may differ.

3. Free Shipping

Enjoy FREE SHIPPING on eligible Winter 2026 hoodie orders of 1,500 EGP or more.

The free-shipping threshold applies to the qualifying order value after applicable discounts.

For mixed orders or other collections, available shipping options are calculated at checkout.

4. Order Preparation & Processing

Every LUCENT order is prepared carefully.

Some of our pieces are printed on demand, so preparation times may vary depending on order volume, production requirements, and stock availability.

After your order is confirmed, our team will prepare it for dispatch.

We will communicate applicable processing and delivery estimates during order handling. Delivery dates are estimates rather than guarantees.

5. Delivery Time

Delivery times depend on your location, courier availability, and the date your order is dispatched.

Remote destinations, public holidays, weather conditions, and periods of increased demand may affect delivery schedules.

We will do our best to keep you informed if a material delay occurs.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders and destinations.

For Cash on Delivery purchases:

• Provide an accurate and reachable phone number.

• Enter your complete delivery address.

• Our team or courier partner may contact you to confirm your order.

• Please have the confirmed order amount ready when the courier arrives.

Any applicable payment or collection charges will be disclosed before the order is finalized.

7. Incorrect or Incomplete Delivery Details

Customers should provide their correct name, mobile number, governorate, city, district, street address, and any relevant delivery instructions.

If you notice an error in your shipping information, please contact us as soon as possible.

Address changes may not be possible after an order has been handed over to the courier.

Any lawful additional delivery charges will be communicated where applicable.

8. Failed Delivery Attempts

If the courier is unable to complete delivery, our team may contact you to arrange another attempt when available.

Additional delivery arrangements and any charges will be explained in advance and handled in accordance with applicable law.

9. Returns & Exchanges

For returns, exchanges, damaged items, or delivery-related issues, please review our Returns & Refunds Policy.

Applicable consumer rights remain protected under Egyptian law.

10. Customer Support

If you have questions about your shipment or need assistance with an order, contact us through:

Email: shop@lucent-eg.com

Instagram: @lucentegypt

Website: www.lucent-eg.com

LUCENT — Life isn't perfect, but your outfit can be.